OMNIPINE is a rising business process outsourcing (BPO) company that aims to cater high-standard contact center outsourcing services to various industries.
We ought to establish and maintain a strong connection between our clients and the customers, serving as a bridge, and fill in the gaps in these different sectors.
Our goal is to deliver exceptional and remarkable customer service for our clients, and establish ourselves as a customer-centered institution.
As part of our goal to be a global outsourcing company, we will be opening offices in different countries, like India, Kenya, Mexico, Morocco, Philippines, Poland and Sri Lanka.
What We Believe In
We believe that the different principles in life can be applied in providing quality services to our customers.
Kind words can be short and simple, but they linger with an eternal echo.
While saying nice words can be an easy task, sincerity can go a long way.
It is not always that we are able to resolve the customers’ issues, especially when faced with factors we cannot control. Nonetheless, letting our customers know we are earnest in what we do, can still leave a mark. We let them remember we are here to help them.
Awareness is the first step to solve a problem.
Understanding is the first step towards resolution. The key is to lend our ears to our customers to comprehend their situation and to asses, then come up with a solution.
Awareness is essential in order for us to utilize the best possible solutions to our customers’ concerns, and to aid them in solving their problems.
The goal is not to be the best, But to be legendary.
Being number one can always be the ultimate goal, but reaching the top rank does not always mean we are the best.
We aim to be remarkable in the BPO industry, and our exceptional service is our instrument in our climb to the summit.
We intend to be known by our customers as a company who has made an impact in their lives by catering to their needs with unique and personalized service.
Serving the needs of others is the light that brighten each day.
Surely, rendering service to the customers of various industries is not a walk on the park. However, at the end of the day, our mission is help and offer solutions to the needs of our customers.
Our customers are the heart that gives life to our company, and our service is about giving back for the life we receive.
We value integrity with every meaning of the word.
OMNIPINE is community that stands together as one in the ever-changing world. With flexibility, we cope with the different innovations technology and the industry has to offer. Nonetheless, while we swim with the time, we stick to our principles and values to stay true to our company’s identity and its mission.
One of the key factors to be successful in our industry is trust.
As an outsourcing provider, we aim to earn the trust of our clients and customers through quality service and excellent performance.
As a community, we ought to cater to the needs of our employees to the best of out capabilities, and to let them know that as part of OMNIPINE, they have a community to depend on.
In this early stage of the company, it is inevitable that we will be facing great challenges ahead in our formation. Nonetheless, OMNIPINE will withstand any storm it may come across, with the help of its members.
We commit to dedicate our skills and talents, and work as one to establish ourselves in the industry, and structure a stronghold that will stand in the long-run.
OMNIPINE has a sense of responsibility for our clients, customers and our community.
We own up to what we ought to do and what we believe in.
In the service of our customers, we have a sense of ownership in every situation, letting us deliver personalized responses to their needs.
It is not just our job to help our customers; it is our mission.